Agent-powered vendor management system
“Manages 2,400 tasks/month autonomously (70% resolution rate); 30% shipment volume increase without headcount growth; 3 team members reassigned to higher-value work.”
team
Why they built it
Operations team wasted 60% time on monotonous, rule-based tasks like shipment exceptions and escalations.
What worked
24/7 coverage with instant exception resolution; team shifted to process optimization/vendor relations.
What broke or was painful
Defining task completion hard due to edge cases; hallucinations in vendor comms (fixed with prompt engineering/validation); team trust/change management underestimated; monitoring tools needed more investment.
The result
Manages 2,400 tasks/month autonomously (70% resolution rate); 30% shipment volume increase without headcount growth; 3 team members reassigned to higher-value work.