solo-developer
AI agent automating customer support workflow
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“Resolved customer issues in 2 minutes vs hours; enables phone support for all tiers with 3-person team”
solo-developer
Why they built it
To provide phone support to all subscription tiers despite limited team size, solving access limitations for non-enterprise customers.
What worked
Pre-call screener agent preparation, dynamic tool use, natural multilingual voice, seamless ticket integration
What broke or was painful
Advanced reasoning models caused unnatural pauses (switched to performance-optimized model); no native escalation (prompt-based workaround)
The result
Resolved customer issues in 2 minutes vs hours; enables phone support for all tiers with 3-person team