solo-developer
Team building multi-agent customer success platform
Python 3.8+PyYAMLpython-dotenv
“Handled 80% of common support scenarios automatically”
solo-developer
Why they built it
Customer support teams overwhelmed by ticket volume where scaling humans doesn't work efficiently
What worked
Agent specialization mirrored real teams, YAML config allowed easy tuning, simple pipeline handled 80% cases
What broke or was painful
Rule-based classification required extensive keyword tuning through testing
The result
Handled 80% of common support scenarios automatically