team
Team building multi-agent supply chain optimizer
Boomi platformSalesforceGongGainsight
“85% adoption in 30 days, saves CSMs 4-6 hours weekly on research”
team
Why they built it
Initial sophisticated agent failed low adoption; needed to free CSMs from repetitive research without workflow disruption
What worked
Proactive autonomous summaries integrated invisibly into workflows without behavior change
What broke or was painful
Original multi-agent chatbot had <20% adoption as it required workflow changes and became another tool
The result
85% adoption in 30 days, saves CSMs 4-6 hours weekly on research