Agent Interface
REST API v2WebhooksIntercom Messenger SDKMCP Server (community)
What an agent can do
- ✓Create, search, and manage contacts and companies
- ✓Send messages and manage conversations
- ✓Create and assign tickets
- ✓Manage help center articles and collections
- ✓Tag and segment users based on attributes
- ✓Subscribe to conversation and contact events via webhooks
What it can't do
- ✗Access Fin AI agent configuration or training data
- ✗Modify inbox routing rules via API
- ✗Create or manage Product Tours programmatically
- ✗Access conversation analytics or team performance metrics
- ✗Modify Messenger appearance settings via API
Auth Model
OAuth 2.0Access Token (workspace-level)
Builder Notes
Strong conversation and contact management APIs. Webhooks support event-driven support agents. Help center API enables knowledge base management for RAG. Rate limit: 1,000 req/min per app.
Sources
Last verified: 2026-03-15