Agent Interface
REST API v2WebhooksSunshine Conversations APIMCP Server (community)
What an agent can do
- ✓Create, update, and search support tickets
- ✓Manage users, organizations, and groups
- ✓Create and manage help center articles (Guide)
- ✓Send and receive messages across channels (Sunshine)
- ✓Manage ticket macros, triggers, and automations
- ✓Access satisfaction ratings and SLA metrics
What it can't do
- ✗Access Zendesk AI agent training data or configuration
- ✗Modify account-level admin settings via API
- ✗Access Explore analytics dashboards programmatically
- ✗Create or modify Zendesk Apps via API
- ✗Real-time voice call management (Talk has limited API)
Auth Model
OAuth 2.0API Token (Basic Auth)Zendesk App Framework (JWT)
Builder Notes
Comprehensive support platform API. Sunshine Conversations API unifies messaging across channels (chat, email, social). Webhooks enable event-driven ticket management agents. Rate limits: 400 req/min (Team), 700 req/min (Professional+).
Sources
Last verified: 2026-03-15